Fulfilling our promise to be here for you

We are committed to being here when you need us. That’s why we’ve taken steps to protect the health and safety of our employees while maintaining consistent service levels. In addition, you can rest assured knowing our long-term sustainability and capital strength enable us to withstand unpredictable natural and economic challenges.

If you’ve been impacted by COVID-19, we’re here to help. Please contact our Customer Care team at 800-995-9010 for Preneed policies and 800-733-5454 for Final Expense policies, Monday through Friday, from 7:30 a.m. to 5 p.m. Central time for assistance.

You can also conveniently access your policy information online via our customer portal. Click on “Member Login” on the top right side of this page and follow the steps to create a new account.

Coronavirus resources and tips for seniors

To help our customers determine which COVID-19 online resources might be most helpful, we’ve compiled a list of articles and tips for the 50-plus audience. We will continue to update this page as new topics arise.

How to plan a funeral during coronavirus social distancing

Planning a funeral may require more creativity during COVID-19 social distancing. One of these ideas may help you decide how to plan a funeral during this time.

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8 ways to minimize coronavirus isolation for seniors

Seniors, who are especially vulnerable to social isolation right now, can minimize senior isolation with these small actions.

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How to find grief support during coronavirus social distancing

You may be in COVID-19 isolation, but you don’t have to be isolated in your grief. Several options are available.

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What happens when COVID-19 affects your Preneed Funeral plans?

Funeral arrangements you chose while preplanning may have to be changed due to COVID-19 guidelines. Learn what that means for your Preneed plan.

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Cleaning and preparation

How to properly clean and disinfect for the coronavirus
Source: Centers for Disease Control and Prevention (CDC)
COVID-19 checklist: how to prepare your household
Source: Centers for Disease Control and Prevention (CDC)

How to prepare your family and for illness
Source: Centers for Disease Control and Prevention (CDC)

Health and wellness

Medicare and the coronavirus
Source: Medicare
Coronavirus outbreak forcing people to think about end-of-life directives
Source: NBC News
Managing anxiety and stress during the pandemic
Source: Centers for Disease Control and Prevention (CDC)
Indoor Workout Routines and Videos
Source: Newsweek magazine
Connect with Others in Your Community
Source: AARP

Frequently asked questions

CDC coronavirus resources
Source: Centers for Disease Control and Prevention (CDC)
Coronavirus and older adults: your questions answered
Source: AARP
The difference between being in 'quarantine,' ‘isolation,’ and ‘shelter in place’
Source: Forbes magazine
COVID-19 Information for Veterans
Source: U.S. Department of Veterans Affairs (VA)
Health Department Governance by State
Source: Centers for Disease Control and Prevention (CDC)
Weekly Tele-townhalls with the Nation’s Top Coronavirus Experts
Source: AARP


Medicare warns of coronavirus-related scams
Source: AARP
Protect yourself financially from the impact of the coronavirus
Source: Consumer Financial Protection Bureau
The IRS and coronavirus
Source: Internal Revenue Service
Coronavirus Money Advice from Experts
Source: New York Times
Money Moves to Survive a Coronavirus Recession
Source: Consumer Reports 


Coronavirus updates from department of state
Source: U.S. Department of State
Coronavirus and travel: what you should know
Source: AARP
Coronavirus news and updates from DHS
Source: U.S. Department of Homeland Security

Voting and elections

Coronavirus (COVID-19): election resources
Source: U.S. Election Assistance Commission

Find your state or local election office
Source: U.S. Government Services and Information

Notice for New Jersey policyholders

Temporary measures have been made available during the COVID-19 pandemic.

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