Contact Us

The Great Western Insurance Company office is located at 3434 Washington Blvd. in Ogden, Utah. Our Customer Care and Agent Care centers are available to assist you and answer questions through these channels.

Customer portal

Click on the "Member Login" link at the top of this page to register your account and access policy information, download forms, check claim status, and enroll in automatic payments through your bank account. Preneed plans that were submitted prior to Nov. 1, 2019, are not located within the customer portal at this time, but policies that were submitted on Nov. 1, 2019, or after can be accessed on the customer portal.


Customer Care:

Final Expense:

Agent Care:
Ena Conchas,


Preneed (policies submitted before Nov. 1, 2019):
Preneed (policies submitted on Nov. 1, 2019, or after):

Final Expense:

Business hours:
7:30 a.m. to 5 p.m. Central time


Claims: 801-675-4685
Customer Service: 515-247-2435
Agent Care: 801-689-1394
New Business: 515-247-2500

Final Expense:


General mailing address:
P.O. Box 14410
Des Moines, IA 50306-3410

Mailing address for overnight deliveries only:
Great Western Insurance Company
1851 Miehe Drive
Grimes, IA 50111-6627

Find a Final Expense Agent

Our Final Expense agents are here to help. Search below to find one near you. If you are looking for assistance with a Preneed plan, please contact the regional manager in your area listed below.


Find a Preneed Funeral Home Partner

Great Western Insurance Company's preneed regional managers can connect you with a funeral home partner who offers our Preneed Funeral insurance in your state.

Find a Preneed Regional Manager