The Great Western Insurance Company office is located at 3434 Washington Blvd. in Ogden, Utah. Our Customer Care and Agent Care centers are available to assist you and answer questions through these channels.
Click on the "Member Login" link at the top of this page to register your account and access policy information, download forms, check claim status, and enroll in automatic payments through your bank account. Preneed plans that were submitted prior to Nov. 1, 2019, are not located within the customer portal at this time, but policies that were submitted on Nov. 1, 2019, or after can be accessed on the customer portal.
Customer Care: customerservice@gwic.com Preneed: claims@gwic.com Final Expense: fecustomerservice@gwic.com Agent Care: Ena Conchas, econchas@gwic.com
Preneed (policies submitted before Nov. 1, 2019): (866) 689-1401 Preneed (policies submitted on Nov. 1, 2019, or after): (800) 995-9010 Final Expense: (800) 733-5454 Business hours: Monday-Friday 7:30 a.m. to 5 p.m. Central time
Preneed: Claims: (801) 675-4685 Customer Service: (515) 247-2435 Agent Care: (801) 689-1394 New Business: (515) 247-2500 Final Expense: (402) 496-8199
General mailing address: P.O. Box 14410 Des Moines, IA 50306-3410 Mailing address for overnight deliveries only: Great Western Insurance Company 1851 Miehe Drive Grimes, IA 50111-6627
Our Final Expense agents are here to help. Search below to find one near you. If you are looking for assistance with a Preneed plan, please contact the regional manager in your area listed below.
Great Western Insurance Company's preneed regional managers can connect you with a funeral home partner who offers our Preneed Funeral insurance in your state.