Policyholders

We’re in the “people helping people” business. We know preplanning your final wishes is not easy, but our Preneed Funeral and Final Expense insurance solutions are meant to help you fulfill your final financial goals for your family.

Make a Payment

Great Western Insurance Company offers a variety of payment options.

Choose monthly payments, a single premium, or pay off your policy early — whatever fits your financial situation.

Make a Payment

Forms

If you need to make an update or file a claim on a Preneed or Final Expense insurance policy, please visit our Forms page.

Find Forms

    FAQs

    • Q: How do I cancel my policy?

      A: For Preneed policies, please call Customer Care at (866) 689-1401.
       
      For Final Expense policies, please provide a signed written request via email, fax, or mail. It may take up to 30 days to process the cancellation. However, if you call Customer Care at (800) 733-5454, we can cancel any automatic draft requests immediately.

      • Email (only PDF files will be accepted): fecustomerservice@gwic.com 
      • Fax: (402) 496-8199
      • Mail: P.O. Box 14410, Des Moines, IA 50306-3410
    • Q: How do I reinstate my policy?

      A: For Preneed policies, all missed premiums must be paid in full to reinstate a policy within. A 6 percent late fee will be added to the amount owed once the policy reaches 7 months past due. A cash-surrendered policy can only be reinstated if you return the cash-value check.
       
      For Final Expense policies, all missed premiums must be paid in full to reinstate a policy within 60 days of the lapse. A cash-surrendered policy can only be reinstated if you return the cash-value check. Extended Term and Expiry policies may not be reinstated after 60 days.

    • Q: What if I need to skip a payment this month?

      A: Please contact Customer Care so we may review what options we may have to better assist you.

    • Q: I just received a pre-lapse letter; what are my next steps?

      A: Pre-lapse letters notify you when your policy has fallen more than 30 days behind. If you have an automatic draft set up for your account, check with your bank first to determine whether any irregularities occurred with your last payment. If you aren't set up for automatic payments, please visit our Payments page to make a payment to avoid cancelation of your policy.

    • Q: Can I make my payment online?

      A: If you have a Preneed Funeral insurance policy, you can make a credit card payment on our Payments page. Please note a fee may be applied to credit card payments.
       
      To make online credit or debit card payments for Final Expense insurance policies, you will need to create an account in our customer portal. You may do so by clicking the Final Expense Member Login button at the top of this page. After you register, you can make a one-time credit or debit card payment. Recurring credit card payments are not available at this time, but you may visit the customer portal each month to make a payment. Otherwise, you can set up automatic bank drafts on the customer portal to withdraw your payment every month.

    • Q: When is my Preneed policy payment due?

      A: Monthly coupon payments are due on the date the application was signed. However, when you sign-up for an automatic bank draft, you can select the payment date.

    • Q: How do I place my policy on bank draft?

      A: Customer Care can help set your policy on automatic bank drafts. Call (866) 689-1401 for Preneed Funeral insurance policies or (800) 733-5454 for Final Expense policies. You can also set up automatic bank drafts by creating an account on our customer portal.

    • Q: What is the remaining balance on my Preneed policy?

      A: A remaining policy balance is the amount of payment owed on a specific policy. Please call Customer Care at (866) 689-1401 for help calculating your remaining balance.

    • Q: Who gets the excess from the growth?

      A: At the time of death, the funeral home will be paid for services provided under the terms of the funeral service agreement. Any excess proceeds will go to the beneficiaries on the policy.

    • Q: What is the death benefit for my Preneed policy?

      A: A death benefit depends on many factors, including the type of policy, growth rate, and years in force. Please call Customer Care at (866) 689-1401 for the details of your policy.

    • Q: How do I make a claim on a Preneed policy?

      A: The funeral home associated with the policy can help you file a claim.

    • Q: How do I change information, such as funeral home, beneficiaries, etc., on my Preneed policy?

      A: Most policy changes need to be done by filing one of our forms. Our Forms page lists forms and instructions to help you through the process. If the form you need is not listed, contact Customer Care at (866) 689-1401 for assistance.

    • Q: How do I change the services I picked at the funeral home for my Preneed policy?

      A: Please contact your funeral home representative.

Forms You Need to Complete after a Person Dies

When someone passes, planning the funeral is the first of many tasks you’ll need to complete. One of the biggest chores is processing paperwork. To help you weed through it, we’ve compiled a list of forms you may need to fill out to settle your loved one’s affairs. We’ve also created a free downloadable checklist you can use to keep track of where you are in the process.


Read More

Our Funeral Expenses Calculator can help estimate your burial and end-of-life expenses and show how those costs could be affected by inflation over time. The data can help you determine whether Final Expense or Preneed Funeral insurance will meet your needs.


Calculate Your Expenses

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